Communication Print or save as PDF

How is it defined?

Communication entails the exchange of thoughts, ideas, attitudes, and emotions, and is critical to the development and maintenance of strong workplace relationships (Adu-Oppong & Agyin-Birikorang, 2014; Lunenburg, 2010). Within the school setting, a shared mission and vision is developed through effective communication between the school administration and stakeholders (Lunenburg, 2010). Effective communication in schools impacts psychological empowerment, job performance, and affective commitment (Yao et al., 2020). Educators’ gain an enhanced sense of responsibility and integration with school-level affairs when personal and professional growth are supported and clear information is provided (Somech & Ron, 2007).

The Learning Bar's Staff Survey framework is based on 13 core indicators designed to capture the key metrics of employee health and well-being. Together, these indicators support the development of a positive school climate.

Why is it important?

  • Successful communication between administrators, teachers, and other key stakeholders supports a thriving school organization (Lunenburg, 2010).

  • Effective communication practices contribute to mutual understanding, trust, and positive interpersonal relationships (Valentine, 1981).

  • School leaders can use effective management communication practices to support teachers by understanding and accepting their emotions, ideas, and values regarding school-related issues (Yao et al., 2020).

How do we measure it?

The OurSCHOOL Staff Survey includes six items capturing the level and effectiveness of communications between school leaders and staff. The results are reported as “the percentage of staff who are satisfied with communication” in their school.


Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). Communication in the workplace: Guidelines for improving effectiveness. Global Journal of Commerce & Management Perspective, 3(5), 208-213.

Lunenburg, F. C. (2010). Communication: The process, barriers, and improving effectiveness. Schooling, 1(1), 1-10.

Somech, A., & Ron, I. (2007). Promoting organizational citizenship behavior in schools: The impact of individual and organizational characteristics. Educational Administration Quarterly, 43(1), 38-66.
Valentine, J. (1981). Effective communication: Do your teachers really understand you? Nassp Bulletin, 65(445), 34-38.

Yao, J., You, Y., & Zhu, J. (2020). Principal-teacher management communication and teachers’ job performance: The mediating role of psychological empowerment and affective commitment. Asia-Pacific Education Researcher, 29(4), 365-375.

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